Privacy Policy

We at Captain Dunes genuinely believe in protecting your privacy; it's not just a formality for us when you book any tour. Sharing your travel details shows trust, and we take that responsibility very seriously. This Privacy Policy describes how we collect, use, and protect our clients' personal information when you visit our website, make a booking, or get in touch with us.

Information We Collect

We collect only the information that helps us improve our service to you, including:

• Personal details such as your name, email, phone number, and nationality.
• Booking info travel dates, preferences, and services.
• Payment details are securely processed through trusted third parties.
• Communication records, such as emails or messages, should be supported.

We don’t collect or use unnecessary data without your knowledge or consent.

How Your Information Is Used

Your information helps us personalize and improve your travel experience by allowing us to:

• Confirm and manage bookings and tour details.
• Send updates, confirmations, or reminders about your tours.
• Improve our services through customer feedback and usage analytics.
• Share special offers or travel inspiration, but only if you’ve chosen to receive them.

We will never sell, rent, or misuse your personal data for unrelated marketing purposes.

Sharing Your Information

We share your information only when necessary and always with care. This might include:

• Trusted partners, such as hotels, tour operators, or transport providers, are solely for fulfilling your bookings.
• Payment processors to complete secure transactions.
• Legal or regulatory authorities, if disclosure is required by law.

Before partnering with any third party, we ensure they follow strict privacy and data protection standards.

Data Protection and Security

Protecting your data is a top priority. We use advanced encryption, firewalls, and controlled access systems to keep your information safe from misuse or unauthorized access. Your data can only be accessed by authorized personnel who are trained to handle it responsibly.

While no system can guarantee absolute security, we take every reasonable measure to keep your information protected and confidential.

Your Privacy Rights

As a valued client, you have the right to:

• Access the personal data we hold about you.
• Request corrections if any information is inaccurate or outdated.
• Withdraw your consent for marketing messages at any time.
• Request deletion of your data, where applicable by law.

You can exercise these rights by contacting us at captaindunes.com.

Retention of Data

We will keep your personal data as long as it is necessary to make your bookings, address conflict resolutions, or meet legal requirements. The information is safely erased or deleted once it is no longer needed.

Links to Third-Party Websites

Our website may include links to partner sites, attractions, or travel resources. Please keep in mind that Captain Dunes has no control over the privacy policies of these third-party websites. We suggest reviewing their privacy policies before sharing any personal information.

Modifications in This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted here with a revised “Last Updated” date.

By continuing to use our services, you accept and agree to the most recent version of this policy.

We Carry Your Trust, Not Only You

Every journey begins with confidence, and protecting your privacy is part of that promise. With transparent practices and a customer-first approach, Captain Dunes ensures your personal information remains as safe as your favourite travel memories.